Walters State Continuing Education offers one of the most comprehensive training environments in the state of Tennessee.  In addition to our open-enrollment classes, we offer customized-solutions services for local industry.  These customized training solutions are tailored to improve employee skills and communications, increase productivity, develop existing supervisory skills, and develop current employees into supervisors. 

STAR Leadership is the ideal program for supervisors and leaders to build and enhance their skills when it comes to:

Strategies * Tactics * Action * Results

This insightful program meets

one Wednesday morning per month, 8:30-11:30am.

Participants can begin the program at any time!

Class Dates:

360 Communication

Follow the Leader (More Than a Game)

Human Capital (The People Process)

Goals with a Purpose (Hitting the Bull’s Eye)

Cornerstones of Teamwork (Working Together)

Resolving Conflict (It’s a Strategy)

Business Financials (What Every Supervisor needs to Know)

Time Management (Improve Your Outlook)

Breaking Down Barriers – Building Bridges

Creative Problem Solving

360 Communication (Understanding Resources & Relationships

• Corporate Expectations of YOU

• Infra Structure of Company

• Management Structure / Mentors / Coaches / Stake-Holders

• Peer Group / Support Group

• Direct Reports / Personality / DISC/D-A-S-K

• Reflection – “Town Hall Meeting”

• Determine other people’s preferred style (Auditory/Visual/Kinesthetic)

• Documents / Libraries

• Customer relationships (internal / external)

• Vendor Relationships

• Processes & Procedures

• 90 Day Plan… Don’t do anything profound!

Follow the Leader (More Than a Game)

• Types of power

• Selecting your power-mode

• Being viewed as the leader

• Building a power-base

• Misusing power

• Power-Draining Problems

• Power-Struggles

• Power in Asking instead of Telling

• Getting Things Done

• Strategic Planning  

Human Capital (The People Process)

• Organizational Structure

• Productivity Model

• Creating Realistic Job Descriptions

• Recruiting & Retaining Employees

• Rating & Ranking Resumes (Who do you want to interview?)

• Avoiding Stereotypes

• Interviewing (Do’s & Don’ts) (Roll Play)

• Hiring

• Training

• 90 Day Plan

• Evaluations

• Succession Planning

Goals With a Purpose (Hitting the Bull's Eye)

• Corporate Vision / Mission / Values

• Departmental Alignment

• Viewing the Big Picture and your part

• Data Gathering / Fact Finding

• Writing a Business Plan

• Benchmarking

• Implementing Change

• Managing Change

• Tracking Results

• Getting commitment  

Cornerstones of Teamwork (Working Together)

• 6 Reasons for using a team building process

• Team Purpose & Mission

• Team Goals & Characteristics

• Four Stages of a Team

• Team Conflict – Causes & Strategies

• Procedures for Problem Solving & Decision Making

• Team Building Actions

• Coaching, Motivating, Modeling Behavior

• Building Team “Self-Esteem”

• Rewards, Penalties, Parties  

Resolving Conflict (It's a Strategy)

• Not all Conflict is bad

• Conflict Management Model

• Using Personality Profile to determine strategy

• Conflict Management Styles

• Determining the right course of action

• What to do if your plan doesn’t work

• Danger signs to look out for

• How to start the healing process  

Business Financials (What Every Supervisor NEEDS to Know)

• Managerial Accounting vs. Financial Accounting

• Income Statement / Formulas

• Balance Sheets

• Asset Cycle

• Cash Flow Formulas

• Cost of Goods Sold

• Decisions that Impact on Bottom Line

• Direct & Indirect labor Costs

• Operating Costs

• Break-even Analysis

• Budgeting

Time Management (Improve Your Outlook)

• Work Time & Personal Time

• Time Management Systems

• 5 S in your work area

• Techniques

• Delegation

• Saying NO

• Getting organized

• Crisis Management

• Getting it all done

• Outlook – Tips & Tricks  

Breaking Down Barriers; Building Bridges

• What are the barriers to communication, cooperation & teamwork

• The games we play determine the results we get

• Changing the paradigm

• Having Fun while getting the job done

• Building a support network

• Deciding to be great

• Encouragement and acknowledgement

• Understanding and caring for each other

• What about those who refuse to play?

• Who said YOU had to be the boss?  

Creative Problem Solving

• Problem vs. Symptom

• Is the problem worth solving?

• Thinking outside the box

• Brainstorming

• Include the trouble makers

• Every Solution creates a new problem

• Impact on the organization

• Making it happen

• Why should anyone care?

Register for this Class

Download a printable pdf registration form and mail, fax or deliver it to:

Walters State Community College

Office of Continuing Education & Economic Development

215 N. College Street

Greeneville, TN

or Call (423) 798-7946 to register.

Course payments can be made with a Visa, Discover or MasterCard.  Also, we offer corporate billing.