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Frequently Asked Questions

Please click on a question below to view the answer.

May I use my check card to pay my tuition?
Yes, you may present your card along with a valid ID to any campus cashier to process payment. You will need your bank account and routing information to process an electronic check payment. You may also pay online via StarNET.
May I use a credit card to pay my tuition?
Yes. WSCC accepts MasterCard, VISA, or Discover. Payments may be made via StarNET or at any campus Cashier's Office. Present your credit card and your valid ID.
Why do I have to pay a Student Activity Fee if I do not participate in any Student Activities?
The Student Activity Fee is a mandatory fee that is paid by students enrolled in a course for credit or audit. The fee is used to support a variety of student activities including intramurals and club activities.
What is a Technology Fee and why do I have to pay it if I am not in Technology classes?
The Technology Fee is a mandatory fee charged to all students enrolled in courses for credit or audit. The funds
collected are used to support instructional technology and to provide open computer labs for students to use.
What is the International Education Fee and why do I have to pay it?
The International Education Fee is a mandatory fee charged to all students enrolled in courses for credit or audit. The funds collected are used to support activities educating the student body in international cultural, events, etc. The funds are also used to support study abroad scholarships.
Can I make a partial payment on my student account?
Students may make payments to their account up to the fee payment deadline. All fees must be paid in full prior to the fee payment deadline to confirm a students' enrollment. Refer to the Cashier's Office web page for fee payment deadlines or the current timetable of classes.
Does WSCC offer a payment plan/deferred payment for tution?
Yes. WSCC has partnered with Nelnet Business Solutions (NBS) to offer WSCC students a deferred
payment plan for tuition. This is an automatic payment option by which students/responsible parties
authorize NBS to automatically deduct schedule payments from their bank account or charge thier debit / credit cards. A $25.00 processing fee is charged by NBS for this service.

The deferred payment allows students to pay 50% of their tuition by the beginning of the semester and the
remaining 50% can then be divided in two installments, 30 days apart. No payment is made directly to
WSCC. For additional information, refer to the Cashier's Office webpage or contact the Cashier's Office at 423.585.2616.

To establish a deferred payment plan, a student must sign up via StarNET. Choose the QuickPay (Deferred
Payment)
Option on the Student Account Menu.
Why can't you talk to my mom/dad/husband/wife/girlfriend/boyfriend about my account?
Due to the Federal Family Educational Rights and Privacy Acts (FERPA), we cannot discuss a student's specific account with anyone except the student unless the student grants their permission. The student may sign a release of information form with the Cashier's Office granting the Cashier's Office to discuss their account with others. Contact the Cashier's Office at 423.585.2616 if you wish to sign a release of information form.
Can I post-date a check?
No. The Cashier's Office will process all checks when received no matter the date on the check.
Do Senior Citizens receive a discount?
Students age 60 or older auditing courses at WSCC are only required to pay the campus access fee plus any miscellaneous course fees. However, fees are not adjusted until the student completes a Senior Citizen discount form and submits the form to the Morristown campus Cashier's Office. The Senior Citizen discount form must be completed and submitted each semester the student is enrolled prior to the fee payment deadline. In addition to completing the Senior Citizen discount form, students must complete a "audit card" in the Records Office.

Students age 65 or older taking courses for credit at WSCC are only required to pay $70.00 in tuition, the campus access fee, and any miscellaneous course fees. However, fees are not adjusted until the student
completes a Senior Citizen discount form and submits the form to the Morristown campus Cashier's Office. The Senior Citizen discount form must be completed and submitted each semester the student is enrolled prior to the fee payment deadline.

To obtain a "Senior Citizen Discount Form", refer to the Cashier's web page or contact the Morristown Campus
Cashier's Office at 423.585.2616.
If an outside entity (third party) is paying my fees, what do I need to do?
The outside entity or third party must send WSCC the authorization of payment at least a minimum of two days
prior to the fee payment deadline. This should allow enough time for the Cashier's Office to process the authorization and apply it to a student's account prior to the fee payment deadline.

If WSCC has not participated in a previous authorization program with the outside entity or third party, the outside entity must submit a completed 1099 Form to the Cashier's Office one week prior to the fee payment deadline.

Please contact the Morristown Campus Cashier's Office at 423.585.2616 for questions concerning the third party processing.

Parking

Do I really need a parking hang tag?
Yes, every student must have a parking permit regardless of the campus being attended. Students enrolled for credit classes my obtain a parking hang tag from the Campus Police Department, located in the Welcome/Information Center on the Morristown Campus, or in the main office of any off-campus location. Parking hang tags may be obtained only after all tuition and fees are paid in full. Present your receipt or confirmation of payment to the Campus Police Department for verification of payment.
Does it cost to get a parking hang tag?
Yes. However, the student access fee is assessed each semester upon your enrollment. It is assessed as part of a student's total tuition and fees.
What do I do if I get a parking ticket I feel is unjustified?
In order for students to dispute a parking ticket, the student must sign up for traffic court with the Student Affairs Office located in the College Center on the Morristown Campus, Room 100. The complaint must be logged with the Student Affairs Office within 10 days of the date of the citation.

For additional information concerning procedures for disputing a traffic citation or traffic court, please contact the Student Affairs Office at 423.585.2681 or refer to the Walters State Catalog. The Cashier's Office does not have the authority to void parking tickets. The Cashier's Office can only process your payment of the parking citation and release a students' hold pertaining to a parking citation.
Where can students park?
Students, faculty, and staff should park in the appropriate designated areas only.
The designated areas are color coded on curbs as follows:
red for students
blue for staff
white for reserved parking only
yellow for not parking

Financial Aid

I have applied for financial aid but I have not heard anything yet and my fees are due. How do I pay my fees and purchase books?
Educational expenses are the responsibility of the student. All tuition/fees must be paid in full by the student or by financial assistance posted to the student account or a combination thereof prior to the fee payment deadline to confirm enrollment. Additionally, successful enrollment in a QuikPay deferred payment plan prior to the fee payment deadline will also confirm enrollment. A student's schedule which remains unpaid after the fee payment deadline results in forfeiting the seating rights to the course(s) registered; therefore, the student's class schedule is deleted.

Students may re-register and pay fees in accordance to the published registration and fee payment calendar for the term as published in the Timetable of Classes.

The Financial Aid Office establishes priority deadlines for processing applications received. These applications are processed on a first come first served basis as information is submitted to the Financial Aid Office. If a student applies for assistance after the priority deadline, the student is advised to be prepared to pay all educational expenses prior to the fee payment deadline or enroll in a QuikPay deferred payment plan if their personal finances are sufficient for the student to enter into such an agreement. If a student pays their educational expenses or enrolls in a QuikPay deferred payment plan and then aid is posted to the student account, the student will receive the amount of their award by direct deposit or by check in the mail or a reduction in future installments. A student may monitor the progress of their financial aid application through StarNET by selecting the Financial Aid Menu options.

Financial Aid Book/Supply Advances are granted to students whose financial aid has been posted to their student account 10 days prior to the official first day of classes per the academic calendar. Book/Supply Advances are the lesser of the student's credit balance or $600.00. Refer to the Cashier's Office disbursement information. For students whose financial aid is awarded after this timeframe, these students will need to make personal financial arrangements to purchase their books until their aid is disbursed for the semester as published. Students are encouraged to apply for financial aid early and respond immediately to all financial aid correspondence.
Why do I have to attend all my classes before I can pick up my excess of aid check?
It is a federal law passed by the U. S. Congress and implemented by the Department of Education that a student can only receive aid for classes for which the student attends. Otherwise the student is not eligible for the aid awarded. Because of this, WSCC requires that faculty report students' attendance electronically. If attendance is not reported, the Cashier's Office will not process an excess of aid refund.
Can I have my excess of aid check sent to an off-campus location?
No. Financial Aid refunds are either processed by direct deposit or mailed to a student's permanent address on file.
When do I receive my Tennessee Student Assistance Award (TSAA) check?
TSAA awards are included when excess of aid refunds are disbursed at the beginning of each semester according to published disbursement dates. Please read the daily bulletin on Walters State's home page for dates, or possible schedule changes. Eligible recipients should receive a financial aid award notification letter from WSCC. Additionally, these awards may be viewed inStarNET either through the Financial Aid menu options or when awards are posted to the account. For questions concerning the TSAA program or a student's award, contact the Financial Aid Office at (423) 585 - 6811.
When do I receive my Lottery check?
Lottery awards are included when excess of aid refunds are disbursed at the beginning of each semester according to published disbursement dates. Please read the daily bulletin on Walters State's home page for dates, or possible schedule changes. Eligible recipients should receive a financial aid award notification letter from WSCC. Additionally, these awards may be viewed inStarNET either through the Financial Aid menu options or when awards are posted to the account. For questions concerning the Lottery program or a student's award, contact the Financial Aid Office at (423) 585 - 6811.

Refunds

If I drop a class during a refund period when and how do I get my refund?
The Cashier's Office starts processing refunds on dropped classes after the last day of each refund period. 100% refunds on canceled classes are processed within the refund period that the class was canceled. Please refer to the refund schedule on the Cashier's Office web page or the timetable of classes published each semester. Refunds are processed approximately 2-3 weeks after each refund period ends. Refunds will be returned in the following priority: 1. Returned to debit / credit card from which payment was made for the semester. 2. Direct Deposit if a refund profile has been created. 3. Paper check mailed to students' permanent address on file. For additional information, refer to the refund policies on the Cashier's Office web page or the current semester timetable of classes.
Why didn't I get a refund?
A refund only occurs if the adjusted costs of classes is less than the original charges assessed or paid. If you have questions concerning refunds, please contact the Cashier's Office on the Morristown Campus at 423.585.2616.