A.  Yes.  You will need your bank account and routing information and process an electronic check.  Payment is made via

      STARNET.

Q.  May I use a credit card to pay my tuition?

A.  Yes.  WSCC accepts MasterCard, VISA, or Discover.  Payments are made via the STARNET only.

Q.  Why do I have to pay a Student Activity Fee if I do not participate in any Student Activities?

A.  The Student Activity Fee is a mandatory fee that is paid by students enrolled in a course for credit or audit.  The fee is

      used to support a variety of student activities including intramurals and club activities. 

Q.  What is a Technology Fee and why do I have to pay it if I am not in Technology classes?

A.  The Technology Fee is a mandatory fee charged to all students enrolled in courses for credit or audit.  The funds

      collected are used to support instructional technology and to provide open computer labs for students to use. 

Q.  What is the International Education Fee and why do I have to pay it?

A.  The International Education Fee is a mandatory fee charged to all students enrolled in courses for credit or audit.  The

       funds collected are used to support activities educating the student body in international cultural, events, etc.  The funds

       are also used to support study abroad scholarships.

Q.  Can I make a partial payment on my student account?

A.  Students may make payments to their account up to the fee payment deadline.  All fees must be paid in full prior to

       the fee payment deadline to confirm a students' enrollment.  Refer to the Bursar's web page for fee payment

       deadlines or the current timetable of classes. 

Q.  Does WSCC offer a payment plan/deferred payment for tution?

A.  Yes.  WSCC has partnered with Nelnet Business Solutions (NBS) to offer WSCC students a deferred

      payment plan for tuition.  This is an automatic payment option by which students/responsible parties

      authorized NBS to automatically deduct schedule payments from their bank account.  A $25.00 processing

      fee is charged by NBS for this service. 

      The deferred payment allows students to pay 50% of their tuition by the beginning of the semester and the

      remaining 50% can then be divided in two installments, 30 days apart.  No payment is made directly to

      WSCC.  For additional information, refer to the Bursar's webpage or contact the Bursars Office at (423)

       585 - 2616.

       To establish a deferred payment plan, a student must sign up via STARNET.  Choose the "Deferred

       Payment" Option on the Student Account Menu.

Q.  Why can’t you talk to my mom/dad/husband/wife/girlfriend/boyfriend about my account?

A.  Due to the Federal Family Educational Rights and Privacy Acts (FERPA), we cannot discuss a student's specific

      account with anyone except the student unless the student grants their permission.  The student may sign a release

      of information form with the Bursar's office granting the Business Office to discuss their account with others.  

      Contact the Business Office at (423) 585 - 2616 if you wish to sign a release of information form.

Q.  Can I post-date a check?

A.  No.  The Business Office will process all checks when received no matter the date on the check.

Q.  Do Senior Citizens receive a discount?

A.  Students age 60 or older auditing courses at WSCC are only required to pay the $2.00 campus access fee. 

      However, fees are not adjusted until  the student completes a Senior Citizen discount form and submits the

      form to the Morristown campus Business Office.  The Senior Citizen discount form must be completed and submitted

      each semester the student is enrolled prior to the fee payment deadline.  In addition to completing the Senior Citizen

      discount form, students must complete a "audit card" in the Records Office.

      Students age 65 or older taking courses for credit at WSCC are only required to pay $70.00 in tuition and

      the $2.00 campus access fee for a total of $72.00 per semester.  However, fees are not adjusted until  the student 

      completes a Senior Citizen discount form and submits the form to the Morristown campus Business Office.  The Senior

      Citizen discount form must be completed and submitted each semester the student is enrolled prior to the fee payment

      deadline.

      To obtain a "Senior Citizen Discount Form", refer to the Bursar's web page or contact the Morristown Campus

      Business Office at (423) 585 - 2616.

 Q.  If an outside entity (third party) is paying my fees, what do I need to do?

A.  The outside entity or third party must send WSCC the authorization of payment at least a minimum of two days

      prior to the fee payment deadline.  This should allow enough time for the Bursars Office to process the authorization

      and apply it to a student's account prior to the fee payment deadline. 

      If WSCC has not participated in a previous authorization program with the outside entity or third party, the outside

      entity must submit a complete 1099 Form to the Bursars Office one week prior to the fee payment deadline.

      Please contact the Morristown Campus Business Office at (423) 585 -2616 for questions concerning the third

      party processing.

Parking

Q.  Do I really need a parking hang tag?

A.  Yes, every student must have a parking permit regardless of the campus being attended.  Students enrolled for

      credit classes my obtain a parking hang tag from the Campus Police Department, located in the Welcome/Information

      Center on the Morristown Campus, or in the main office of any off-campus location.  Parking hang tags may be

      obtained only after all tuition and fees are paid in full.  Present your receipt or confirmation of payment to the Campus

      Police Department for verification of payment. 

Q.  Does it cost to get a parking hang tag?

A.  Yes.  However, the student access fee is assessed each semester upon your enrollment.  It is assessed as part of

      a student's total tuition and fees. 

Q.  What do I do if I get a parking ticket I feel is unjustified?

A.  In order for students to dispute a parking ticket, the student must sign up for traffic court with the Student Affairs Office

      located in the College Center on the Morristown Campus, Room 100.  The complaint must be logged with the Student

      Affairs Office within 10 days of the date of the citation.  For additional information concerning procedures for disputing

      a traffic citation or traffic court, please contact the Student Affairs Office at (423) 585 - 2681 or refer to the Walters

      State Catalog.  The Business Office staff do not have the authority to void parking tickets.  The Business Office can

      only process your payment of the parking citation and only the Business Office on the Morristown Campus can

      release a students' hold pertaining to a parking citation. 

Q.  Where can students park?

A.  Students, faculty, and staff should park in the appropriate designated areas only.  The designated areas are color coded

      on curbs as follows:  blue for staff, red for students, white for reserved parking only, and yellow for not

      parking.

Financial Aid

Q.  I have applied for financial aid but I have not heard anything yet and my fees are due.  How do I pay

       my fees and purchase books?

A.  Remember all educational expenses are the responsibility of the student.  A student may contact the

      Financial Aid Office at (423) 585 - 6811 to verify their eligibility for "Conditional Award" which may

      hold a students' registration until their aid application is processed, awarded, and disbursed to their

      student account.  If a student does not qualify for a "Conditional Award" or if a student's financial aid

      application is not processed, awarded, and disbursed to your student account prior to the fee payment

      deadline, the student must pay all tuition/fees in order for their schedule to be held.  The Financial Aid

      Office processes applications on a first come first served basis.  The Financial Aid Office also sets priority

      deadlines.  If a student applies for assistance after the priority deadline, the student may wish to be

      prepared to pay all educational expenses up front.  If a student pays their educational expenses up front,

      once their aid application has been processed, awarded, and disbursed to the student's account, the

      student will receive the amount of assistance the student is eligible to receive.  A student may monitor their

      progress via there STAR_NET log on.

     Books are the responsibility of the student.  Currently, WSCC does not offer bookstore vouchers for

     financial aid.  A student must purchase their books or wait until their excess of aid check is disbursed.

Q.  I have received my award notification and I have been awarded a student loan.  How do I pay my fees?

A.  If you are a returning WSCC FFELW Loan recipient and your disbursement comes in prior to the fee payment

      deadline, your loan money should automatically be credited to your account for fee payment.  If your loan exceeds your

      fees, excess of aid checks will be disbursed according to the check distribution dates as published in the semester

      timetable of classes.  Students must attend all classes, attendance must be reported electronically, and a student must

      present a valid picture ID before any check will be disbursed.  In compliance with federal regulations first-time

      borrowers must wait 30 days before their loan money will be disbursed.  Therefore, their loan money is not

      available to pay fees or purchase books.  If a student wishes to defer fee payment until loan checks are disbursed,

      the student must request a “Conditional Fee Payment” form from the Financial Aid Office IN PERSON prior to the

      fee payment deadline.  If a student is not eligible for a "Conditional Fee Payment", the student is responsible for

      their fees.

Q.  Why do I have to attend all my classes before I can pick up my excess of aid check?

A.  It is a federal law passed by the U. S. Congress and implemented by the Department of Education that a student can

      only receive aid for classes for which the student attends.  Otherwise the student is not eligible for the aid awarded. 

      Because of this, WSCC requires that faculty report students' attendance electronically.  If attendance is not reported,

      the Business Office will not release an excess of aid check.

Q.  But I have a student loan? 

A.  Student loans awarded via the Financial Aid Office are governed by the Department of Education and therefore subject

     to the same attendance rules and policies.

Q.  Can my Husband/Wife/Mother/Father/Boyfriend pick up my financial aid check?

A.  No, unless the individual has power of attorney.  Your signature is required for the Business Office to release a financial

      aid check.  You are also required to present a valid picture ID before the Business Office can release a financial aid

      check.  If the an individual has power of attorney on behalf of the student, proof must be provided before excess of aid

      checks will be released. 

Q.  Can I have my excess of aid check sent to an off-campus location?

A.  Yes.  A student may request that there excess of aid check be sent to a specific off-campus location for disbursement.

      Any campus business office may assist with this request.  

Q.  When do I receive my Tennessee Student Assistance Award (TSAA) check?

A.  TSAA awards are included when excess of aid checks are written and disbursed at the beginning of each semester

      according to published disbursement dates.  Please read the campus bulletin on Walters State's home page for dates, or

     possible schedule changes.  If a student is eligible for TSAA money, the TSAA award should be included in the

     student's financial aid award notification letter.  These awards may be viewed on a student's account via STAR_NET

     once the Financial Aid Office disburses the financial aid awards to student's accounts.  For questions concerning

     the TSAA program or a student's award, contact the Financial Aid Office at (423) 585 - 6811.

Q. When do I receive my Lottery check?

A.  Lottery awards are included when excess of aid checks are written and disbursed at the beginning of each semester

      according to published disbursement dates.  Please read the campus bulletin on Walters State's home page for dates,

      or possible schedule changes.  If a student is eligible for Lottery money, the Lottery award should be included in the

      student's financial aid award notification letter.  These awards may be viewed on a student's account via STAR_NET

     once the Financial Aid Office disburses the financial aid awards to student's accounts.  For questions concerning

     the Lottery program or a student's award, contact the Financial Aid Office at (423) 585 - 6811.

Refunds

Q.  If I drop a class during a refund period when and how do I get my refund?

A.  The Business Office starts processing refunds on dropped classes after the last day of each refund period.  100%

      refunds on canceled classes are processed within the refund period that the class was canceled.  Please refer to the

      refund schedule on the Bursar’s web page or the timetable of classes published each semester.  Checks are mailed

      approximately 2-3 weeks after each refund period ends.  Checks will be mailed to the current address on file with the

     Admissions Office.  For additional information, refer to the refund policies on the Bursar's web page or the current

     semester timetable of classes.

 Q.  Why didn’t I get a refund?

A.  A refund only occurs if the adjusted costs of classes is less than the original charges assessed or paid.  If you have

     questions concerning refunds, please contact the Business Office on the Morristown Campus at (423) 585 - 2616.