Help Desk - Walters State Password Guide - Walters State Community College

Contact the Help Desk

Call: 423.318.2742
Visit: College Center 303
Email: helpdeskFREEWS

Please, include your name, phone number, best time for us to call, email address and a detailed description of the problem.

Regular Schedule Hours:

Monday - Thursday:
7:30 a.m. - 7:00 p.m.

Walters State Computer Systems Password Guide

Introduction
Welcome to Walters State’s Password Guide. Use this guide as a comprehensive list of the services at Walters State that need credentials and information on how to log in to them successfully. For more information, please contact the Walters State Help Desk at x2742.

Students

Walters State Credentials

I'm trying to login to...

To get there, I need this credential…
User Name

What does this username and password look like?
This username usually comprises of at least your first initial, middle initial and last name. Some users have a digit at the end of their username.

Passwords must be at least 14 characters long.
You cannot reuse your previous password.

I forgot my password! How do I reset?
For returning and current users, you can reset your password and/or activate your account at this page.

If this does not work, please contact the HelpDesk.

I do know my password; I just want to change it. Where do I go?
Passwords must be changed every 365 days.

Visit the WS ID password reset page.

Third Party Credentials

I'm trying to login to... Pearson® Products MyItLab MyMathLab MyStatLab MyWritingLab	These credentials are controlled solely by the student end-user and Pearson, INC. We at Walters State have no ability to assist the student in logging in, changing, or resetting passwords to the Pearson products. You may call 844-292-7015 to contact Pearson’s Help Desk.
Rosetta Stone	Contact your professor for login instruction.
SchoolMessenger	To get there, I need this credential… SchoolMessenger ID What does this username and password look like? The username is the account e-mail that you entered during the account creation process. It could be your Walters State or personal e-mail. The password for this site is the password that you entered during the account creation process. I forgot my password! How do I reset? You can reset your password for SchoolMessenger at this page. I do know my password; I just want to change it. Where do I go? Whereas you are not required to change your password, you will need to keep your account active by responding to yearly e-mails sent to the e-mail account that you registered with SchoolMessenger. To change your password, log in and choose My Account -> Change Password.
My Reading Lab (ws.mylabsplus.com)	To get there, I need this credential… WS ID What does this username and password look like? The username is your “W” number (with a capital “W” included followed by digits, i.e. W00001234). The PIN by default is your six digit day of birth in MMDDYY format. You are prompted to personalize and change your PIN after your first login. I forgot my password! How do I reset? Call the Help Desk at 423.318.2742. I do know my password; I just want to change it. Where do I go? Call the Help Desk at 423.318.2742.
McGraw Hill - Connect	Contact Information 800.331.5094
TN eCampus	Contact Information 866.895.8429 TN eCampus WSCC Contact Candace Justice 423.585.6765
Cengage	Contact Information 800.354.9706

Employees

Walters State Credentials

I'm trying to login to... MyWS ARGOS (Selected Faculty and Staff) Compliance Assist (Selected Faculty and Staff) eLEARN Library WebCat/Online Database Print Service Requests Technical Service Requests WS Mail WS Wireless Network	To get there, I need this credential… User Name What does this username and password look like? This username usually comprises of at least your first initial, middle initial and last name. Some users have a digit at the end of their username. Passwords must be at least 14 characters long. You cannot reuse your previous password. I forgot my password! How do I reset? For returning and current users, you can reset your password and/or activate your account at this page. If this does not work, please contact the HelpDesk. I do know my password; I just want to change it. Where do I go? Passwords must be changed every 365 days. Visit the WS ID password reset page.
Banner INB (Selected Faculty and Staff)	To get there, I need this credential… INB ID What does this username and password look like? The username is supplied to you once requested access is approved. Oftentimes, It is either a “W” number or the same as your Walters State ID. I forgot my password! How do I reset? For security purposes, users much contact the HelpDesk to have their password reset. I do know my password; I just want to change it. Where do I go? This password must be changed every 90 days. Click “Change Banner Password” under “My Links”
EMS Campus – Event Management System (Selected Faculty and Staff)	To get there, I need this credential… EMS Campus ID What does this username and password look like? The username is supplied to you once requested access is approved. You will be given both a username and password by the Executive Director. I forgot my password! How do I reset? Contact Tina Allison (tina.allisonFREEWS) to have this credential reset. I do know my password; I just want to change it. Where do I go? On the Desktop version, click in Settings->Change Password
Virtual EMS – (Selected Faculty and Staff)	To get there, I need this credential… Virtual EMS ID What does this username and password look like? The username is your WS e-mail address. Once requested access is approved, you will be given the initial password by the Executive Director. I forgot my password! How do I reset? Contact Tina Allison (tina.allisonFREEWS) to have this credential reset. I do know my password; I just want to change it. Where do I go? Contact Tina Allison (tina.allisonFREEWS) to have this credential changed.
SciQuest (Selected Faculty and Staff)	Contact Renee Jarnigan (renee.jarniganFREEWS) for password resets and login instructions.
Nursing Simulators	Contact Information Laerdal - 877.523.7325

Institutional Mobile Devices

I'm trying to login to...

iPad (Faculty and Staff)

To get there, I need this credential…
iPad Passcode AKA “Slide to Unlock” passcode

What does this username and password look like?
Seven or more alphanumeric characters.

May not have three or more ascending, descending, or repeating characters. (i.e. 123, 321, AAA)

I forgot my password! How do I reset?
If contacted quickly enough, the HelpDesk may have the ability to reset this passcode if the iPad has access to wireless internet.

Otherwise, the iPad may have to be reset to factory settings.

I do know my password; I just want to change it. Where do I go?
Institutional iPads must maintain a passcode.

To change, on your unlocked iPad, go to Settings-> General->Passcode Lock -> Change Passcode

I'm trying to login to...

iTunes Store
App Store
iCloud
FaceTime/iMessage

To get there, I need this credential…
Apple ID

What does this username and password look like?
The username of this account is generally a pre-existing e-mail address that you selected (perhaps a personal or your Walters State address).

The password “must be at least eight characters including a number, an uppercase letter, and a lowercase letter. You cannot use spaces, the same character three times in a row, your Apple ID, or a password you've used in the last year.” Apple

I forgot my password! How do I reset?
You may go to iForgot.Apple.com to reset this password. Apple will give you the option of two methods to verify your identity—e-mail verification or answering security questions.

I do know my password; I just want to change it. Where do I go?
You may change your password and manage your Apple ID account at http://AppleID.Apple.com

SchoolMessenger

To get there, I need this credential…
SchoolMessenger ID

What does this username and password look like?
The username is the account e-mail that you entered during the account creation process. It could be your Walters State or personal e-mail.

The password for this site is the password that you entered during the account creation process.

I forgot my password! How do I reset?
You can reset your password for SchoolMessenger at this page.

I do know my password; I just want to change it. Where do I go?
Whereas you are not required to change your password, you will need to keep your account active by responding to yearly e-mails sent to the e-mail account that you registered with SchoolMessenger.

To change your password, log in and choose My Account -> Change Password.

Submit Help Request

Contact the Help Desk

Call: 423.318.2742
Visit: College Center 303
Email: helpdeskFREEWS

Please, include your name, phone number, best time for us to call, email address and a detailed description of the problem.

Regular Schedule Hours:

Monday - Thursday:
7:30 a.m. - 7:00 p.m.