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The Educational and User Technologies group participates in cross-departmental activities for the help desk, knowledge base, license negotiations, developing and monitoring departmental service level agreements (SLA), campus computer labs, IT repair, and desktop support services that support campus departments, faculty, staff and students at all Walters State campuses. The staff are involved in developing, planning, and implementing long- and short-term goals, projects, and initiatives for support services, IT licensing, SLAs, and computing facilities/technologies for all faculty, staff, and students at all campuses. This group is the front line for maintaining reliable, timely, secure, and responsive support environment.