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Refunds

WSCC offers Direct Deposit for financial aid and institutional refunds.

Receive refunds faster and safer. Create a refund profile today!
Click here to learn how to set up your refund profile.

Refunds Disbursement

Fall 2022

Aug 16
Financial aid book/supply advances disbursed.
Sept 13
Begin disbursing financial aid and institutional refunds.

Spring 2023

Jan 10
Financial aid book/supply advances disbursed.
Feb 2
Begin disbursing financial aid and institutional refunds.

Summer 2022

May3
Financial aid book/supply advances disbursed.
June 1
Begin disbursing financial aid and institutional refunds.

Note:

Disbursed means WSCC uploads direct deposit file to WSCC's bank and checks are printed and mailed. All recipients receive an email notification via Senators Mail when their refund is processed.

Financial Aid refunds are only processed for recipients who meet all financial aid eligibility requirements including attendance. Students must attend all classes or be subject to federal repayment policies.

Refunds (financial aid and institutional) are normally processed every Monday and Wednesday and disbursed every Tuesday and Thursday once a semester begins.

Verify Permanent Address:

  1. Login to MyWS
  2. Select the Banner Self-Service folder (located at the bottom left of the screen)
  3. select "PERSONAL INFORMATION"
  4. Select "VIEW ADDRESSES AND PHONES"
  5. The "STUDENT PERMANENT" address will be used for the purpose of mailing financial aid checks. To correct/update your permanent address, contact the Admissions Office at 423.585.2685.

Attendance Status

Students may view their attendance status at the beginning of the semester through MyWS.

  1. Login to MyWS
  2. Select "STUDENT"
  3. Select "STUDENT RECORDS"
  4. Select "ATTENDANCE REPORTING"
  5. Credit balances are only processed for students whose attendance has been confirmed in all course(s) enrolled.

Create Refund Profile

Students may currently "create a refund profile" through MyWS to receive their refund electronically (direct deposit).

To create a refund profile:

  1. Gather required banking account information.
  2. Login to MyWS
  3. Click "PAY TUITION" icon
  4. Click "Continue" 
  5. Once in the payment portal, click "Refunds"
  6. Set up the two-step verification using your phone number or email to verify your identity (if this needs to be reset, contact the Cashier Office at  
    7. cashieroffice@ws.edu or 423.585.2616).
  7.  Enter the code you received from the two-step verificaiton.
  8. Once verification is confirmed, the "Set Up New Account" button will be hilighted.
  9. Click "Set up New Account".
  10. Enter your checking or savings account information where you want to receive your electronic refund.
  11. You will receive a confirmation that the account has been created in your SenatorsMail email.;

At the time when a check cycle is executed, students who have created a refund profile will have their refunds processed electronically. For students who have not created a refund profile, their refund will be issued in a paper check and mailed to their permanent home address on file in Admissions. Once a refund has been disbursed (electronically or check), students are notified electronically through Senators Mail (not eLearn). Students are encouraged to monitor their Senators Mail regularly.

Click here to learn how to setup and receive text messages concerning your refund.

Check Processed

  1. Login to MyWS
  2. Select the Balance Summary icon
  3. If your account balance is zero AND a "detail code" of "RFFA" is viewable AND attendance has been confirmed in all course(s) enrolled, your financial aid check has been mailed.

Returned Direct Deposit

WSCC receives notification from a financial institution if a direct deposit is returned for any reason such as closed account. Upon notification, the Cashier's Office performs the following steps:

  1. Void the original electronic refund on the student account.
  2. Delete the student's corresponding eRefund profile.
  3. Email notification to the student through Senators mail.
  4. Reissue the returned funds as a paper check during the next check cycle. The paper check will be mailed to the student's permanent address on file with Admissions.

To receive future funds via direct deposit, a student must create a new refund profile with current, accurate account information. Note: WSCC staff does not have access to student bank account information.

Checks Returned in the Mail

Checks returned to WSCC by the U. S. Postal Service as undeliverable and no forwarding address will receive an e-mail notification through Senators Mail. Checks not disbursed within 10 business days are voided.

Lost Checks

A lost check may be reissued after 14 business days (excluding holidays) upon presenting an Indemnity Bond (completed, signed, and notarized) to the Morristown Cashier's Office. Upon receipt of the Indemnity Bond, the Cashier's Office will place a stop payment on the lost check and submit a check request for a reissue. The reissued check will be mailed.

Print an Indemnity Bond or pick one up from any campus Cashier's Office.